Return and Refund Policy

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• Please reach out to us within 30 days of your purchase.
• To Complete your return, we will require proof of purchase 
• It is your responsibility to pay for return shipping, and we recommend you send it to us with tracking or delivery confirmation to expedite the process and avoid delays.
•  The charges (excluding shipping and handling fees) are fully refundable. 
• Your return will be processed in a few days. Allow 7 business days (excluding weekends and holidays) for the refund to appear on your bank account or debit/credit card. If you don't see the refund within 7 days, please contact us. 
•  If approved, your refund will be processed within 5-7 business days and applied to your original payment method. The refund amount will include product cost and taxes paid (if any), less $3.50/item inspection/restock fees. Please note that shipping charges are non-refundable, and we do not provide prepaid return labels. 
•  Exchanges:
  We only offer exchanges for defective or damaged items. To initiate an exchange, please email us at truepetsllc@gmail.com. Customers are responsible for shipping charges.   
•  Late or missing refunds
  If you have not received a refund within 7 business days, please allow your credit provider time to post the refund to your account. 
•  Sale Items: 
  If you return a product purchased on sale, you will receive a refund for the sale price only. 

Returns address is:  

True Pets

1449 West Avenue Unit 511

Bronx, NY 10462